Terms of Use

Last Updated: 03 March 2026

This website (www.ahamedical.co.za) (“the Website”) is owned and operated by Ashleigh Hall and Associates (Pty) Ltd trading as AHA Medical (“AHA Medical”, “we”, “us”, or “our”).

By accessing or using this Website, you agree to be bound by these Terms of Use. If you do not agree, you must discontinue use immediately.

1. Nature of Website Content

The content provided on this Website is for general informational and educational purposes only. Nothing on this Website constitutes:

  • Medical advice
  • Clinical diagnosis
  • Treatment recommendations
  • A substitute for professional consultation
  • A guarantee of medical aid approval

The information provided should not be relied upon as a substitute for consultation with a registered healthcare practitioner.

AHA Medical does not warrant that any information on this Website is complete, current, or applicable to your specific medical condition.

2. No Doctor–Patient Relationship

Use of this Website, including:

  • Submitting enquiry forms
  • Completing eligibility questionnaires
  • Sending emails
  • Telephone enquiries

does not create a doctor–patient, therapist–patient, or any professional healthcare relationship.

A professional relationship is only established following:

  • Formal clinical assessment
  • Acceptance as a patient
  • Completion of required consent documentation

This position aligns with the ethical standards of the Health Professions Council of South Africa (HPCSA).

3. Eligibility Assessment Disclaimer

The eligibility questionnaire provided on this Website is:

  • An indicative screening tool only
  • Designed to assist in determining whether it may be appropriate to apply for programme authorisation
  • Not a diagnostic instrument
  • Not a clinical assessment
  • Not a pre-authorisation approval
  • Not binding on any medical scheme

Completion of the eligibility questionnaire:

  • Does not guarantee acceptance into any programme
  • Does not guarantee funding approval
  • Does not constitute enrolment
  • Does not create entitlement to treatment

All final authorisation decisions are made solely by the relevant medical scheme.

4. Medical Aid & Funding Disclaimer

AHA Medical does not control:

  • Medical scheme funding criteria
  • Scheme benefit rules
  • Scheme policy changes
  • Authorisation decisions

We shall not be liable for:

  • Rejection of funding
  • Partial approval
  • Funding exhaustion
  • Delays caused by medical schemes

Patients remain responsible for understanding their benefit structures.

5. Electronic Communications & Response Times

Submission of an enquiry form does not guarantee:

  • Immediate response
  • Same-day contact
  • Emergency medical assistance

This Website is not monitored for emergency communication. If you are experiencing a medical emergency, you must contact emergency services immediately.

6. Confidentiality & Data Protection

  • AHA Medical processes personal information in accordance with:
  • The Protection of Personal Information Act (POPIA)
  • HPCSA Ethical Guidelines
  • South African healthcare laws

Information submitted through this Website is treated as confidential. However, no internet transmission is entirely secure.

Users acknowledge that electronic communication carries inherent risks. For full details, please refer to our Privacy Policy.

7. Limitation of Liability

To the fullest extent permitted by law:

  • AHA Medical shall not be liable for:
  • Any reliance placed on Website content
  • Loss or damage arising from use of the Website
  • Indirect or consequential damages
  • Loss of income, opportunity, or business
  • Technical errors or interruptions
  • Cyber incidents outside our reasonable control

Use of this Website is entirely at your own risk.

8. Indemnity

By using this Website, you agree to indemnify and hold harmless AHA Medical, its directors, employees, practitioners, and contractors from any claims, losses, damages, or liabilities arising from:

  • Misuse of Website information
  • Failure to seek proper medical advice
  • Incorrect information submitted via forms
  • Breach of these Terms

9. Intellectual Property

  • All Website content, including:
  • Text
  • Logos
  • Clinical programme descriptions
  • Graphics
  • Branding
  • Layout and design

is the intellectual property of AHA Medical unless otherwise stated. No content may be reproduced, distributed, or modified without prior written consent.

10. External Links

This Website may contain links to third-party websites. AHA Medical is not responsible for:

  • Third-party content
  • Third-party privacy practices
  • Third-party accuracy

Accessing third-party websites is at your own risk.

11. Website Availability

We do not guarantee uninterrupted access to the Website. We reserve the right to:

  • Modify content
  • Suspend functionality
  • Remove features
  • Update services

without prior notice.

12. Professional Advertising Compliance

This Website is intended to comply with HPCSA ethical advertising guidelines. Nothing on this Website should be interpreted as:

  • A guarantee of outcomes
  • A promise of cure
  • A comparative claim against other practitioners

Clinical outcomes vary between individuals.

13. Amendments

We reserve the right to update these Terms of Use at any time. Continued use of the Website constitutes acceptance of revised terms.

14. Governing Law & Jurisdiction

These Terms are governed by the laws of the Republic of South Africa. Any disputes arising from use of this Website shall be subject to the exclusive jurisdiction of South African courts.